Terms & Conditions

Version November 2024 These Terms are applicable to the Clorts Webshop (“Online Shop”) at the website clorts.us and to orders and sale transactions for products available at the Online Shop (“Product”). Please read these Terms carefully before using the Online Shop. By accessing the website clorts.us, and/or the Online Shop, you agree to these Terms and other applicable law. Please do not use the website or Online Shop if you do not agree with these Terms. These Terms contain a binding arbitration agreement and a class action waiver for United States residents. If you live in the United States, the binding arbitration agreement and class action waiver affect your rights under this warranty. Please read the text under the section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” carefully. Please do not use the website or Online Shop if you do not agree to the arbitration agreement and class action waiver. The Online Shop is owned by and operated by Xiamen Zongsen Trading Co., Ltd. (“Clorts”) in China. With regard to your purchases in the Online Shop we will communicate electronically by sending email or posting electronically. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing. Please note that these Sales Terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.

1. About These Sales Terms

These Sales Terms only apply to purchases made in this Online Shop. Other Clorts websites on the internet may have different terms and conditions. From time to time Clorts may change or alter its Sales Terms which will be applicable to orders placed on or after the effective date stated by Clorts. Information contained in Clorts’s advertising, brochures or other written materials, on Clorts websites or given to you, is for information only and not an offer by Clorts to supply any Products. BY PLACING AN ORDER FOR PRODUCTS YOU AGREE TO BE BOUND BY AND ACCEPT THESE SALES TERMS

2. Placing an Order

Please note that we only deliver the Products within the United States. To be able to buy Products you have to:

• Provide your name and address, phone number, email address, payment details and other required information.
• Be at least 18 years of age.
• Provide a delivery address in the United States (Note that we are unable to deliver to certain addresses, including but not limited to, P.O. Box addresses and Military APO/FPO addresses).
• Be the owner or authorized holder of a valid debit/credit card. You may place an order by clicking on the “Add to cart” button and proceeding to the checkout page.

When you create a Clorts account you will also create a personal user identification (your username) and password. Keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.

3. Order Processing and Contract Formation

You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by Clorts. We may choose not to accept abnormal orders and orders which we suspect are not placed in good faith. After having received your order, we will send you an acknowledgement email (“Your Clorts Order”) with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Clorts and you will not take place unless and until you have received your order confirmation email. You have the option to cancel your order at any stage by contacting customer service before we have sent Your Clorts Order confirmation email.

4. Prices, Shipping and Handling, Charges and Taxes

The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation emails. Clorts may change prices at any time without notice. Price increases will only apply to orders placed after such changes. Clorts charges sales tax where required by law. If you are shipping to states where sales tax is charged, the appropriate charges will be added to your merchandise total and displayed in Your Clorts Order. Prices for the Products do not include charges for shipping and handling. Separate charges for tax and shipping will be itemized in your shopping cart and on Your Clorts Order confirmation email.

5. Product Availability and Delivery, Circumstances Beyond Reasonable Control

Clorts does not guarantee the availability of any Product in the Online Shop. Clorts reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product. We will provide you with the information on the latest expected delivery date which will not exceed 30 days unless you specifically agree on a later date. In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us. Delivery options are defined in checkout and may change. Delivery based on the option selected is not guaranteed. Reimbursement for payment of the express delivery price will occur if the service requested was not delivered on time. If the items remain undelivered and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by Clorts. Customer desiring to return or refuse delivery will be best serviced by receiving the delivery and following the return instructions included in the package. We shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.

6. Compatibility, Product Information

When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. In the event of a difference between the Online Shop content and any other Clorts (or non-Clorts) website (or any other source of information) the compatibility of Products as shown on the Online Shop at the time of purchase will be seen as taking precedence. We encourage you to examine the delivery package and received items within fourteen days after they are delivered to you and check their condition and that the content of the delivery package is complete.

7. Payment

Payment by credit/debit cards shall be made by a credit or debit card approved by Clorts. Approved credit and debit card types are listed in the Online Shop. You have to supply your payment card details when you place your order. Your credit card may not be accepted if: (i) the name on the credit card does not match the billing name given or (ii) the billing address given does not match the bank records. Your payment card will be charged on shipment of the ordered items. We will not supply the items to you until your card issuer has authorized the use of your card for payment of the ordered Products. As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.

8. Title to Products

Clorts retains full legal title to Products until it has received all amounts due on the ordered Products.

9. Return and Refund, Other Options

If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased, return the product within thirty (30) calendar days after the date of receipt of the delivery and correctly follow the instructions on the return form provided with your shipment. Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email. If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer service via our contact page for assistance.

10. How to Return Items?

A pack slip and return form will be inserted within your package with return instructions.

• You must return the items in their original package.
• You must include all accessories, user manuals and any free gifts that came in the same package.
• Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.
• Please treat the items with care and return them in the condition that they were delivered to you.
• Please use, if possible, the original delivery package or pack the items securely and make sure that the filled out return form is included inside the box and place the pre-printed return label on the outside of the packing used for shipping.
• Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law. If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card fifteen (15) calendar days after the date of receipt of the delivery. Please note that we will only process returns and refunds for items bought in this Online Shop.

11. Warranty

Clorts provides a warranty to buyers who purchased the Clorts product (Product). Clorts Products are covered by a warranty as defined in the following link: https://clorts.us/warranty/ There are no other warranties, conditions, or other terms that are binding on us. Any warranty, condition or other term concerning the transaction which might be implied by statute, common law or laws applicable in the country where you bought the ordered items (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the ordered items are suitable for your purposes.

12. Personal Data

The Clorts privacy policy and additional provisions in these Sales Terms govern the use of your personal data. Purchasing of goods in the Online Store requires that you accept the Clorts privacy policy and the processing of personal data as described in the Clorts privacy policy.

13. Our Liability

These Sales Terms set out the full extent of our obligations and liabilities in respect of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on us than the ones mentioned in these Sales Terms. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes. We shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of income, loss of profits, loss of contracts, business or anticipated savings), loss of data, loss of goodwill or reputation or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

14. General

If any provision or provisions of these Sales Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

15. Contact Details

Customer service will assist you with any questions. You can contact us via our contact page at https://clorts.us/contact-us/.

16. Governing Law

These Sales Terms shall be governed and construed in accordance with laws of the State of Utah, USA.

17. Binding Arbitration Agreement and Class Action Waiver (U.S. Residents Only)

TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY TO YOUR USE OF THIS WEBSITE AND/OR ONLINE SHOP, INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OF USE, WILL BE SETTLED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more about the American Arbitration Association and its rules for arbitration by visiting www.adr.org or by calling 800-778-7879. Since this warranty concerns a transaction in interstate or international commerce, the Federal Arbitration Act will apply. To the greatest extent permitted by applicable law, the filing fees to begin and carry out arbitration will be shared between you and Clorts, but in no event will your fees ever exceed the amount allowable by the American Arbitration Association, at which point Clorts will cover all additional administrative fees and expenses. Clorts waives its right to recover attorneys’ fees in connection with any arbitration under these Terms of Use. If you are the prevailing party in an arbitration to which the Supplementary Procedures for Consumer-Related Disputes applies, then you are entitled to recover attorneys’ fees as the arbitrator may determine. The dispute will be governed by the laws of the State of Illinois, USA. The place of arbitration will be Cook County, Illinois, or your county of residence (if in the United States). The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator will not award consequential damages, and any award will be limited to monetary damages and will include no equitable relief, injunction, or direction to any party other than the direction to pay a monetary amount. Judgment on the award rendered by the arbitrator will be binding and final, except for any right of appeal provided by the Federal Arbitration Act, and may be entered in any court having jurisdiction. Except as may be required by law, neither you nor Clorts nor an arbitrator may disclose the existence, content, or results of any arbitration under this warranty without the prior written consent of you and Clorts. TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. CLORTS AND YOU AGREE THAT NO PARTY WILL HAVE THE RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED AS A CLASS ACTION, A PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING. EXCEPTIONS TO BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, THEN: (1) you must notify Clorts in writing within sixty (60) days of the date that you purchased the Product; (2) your written notification must be mailed to Clorts at Room 407-1, No. 763 Canghong Road, Haicang District, Xiamen City, China (this address is only for receiving legal documents of commercial entities), Attn: Legal Department; and (3) your written notification must include (a) your name, (b) your address, (c) the date you purchased the product, and (d) a clear statement that you wish to opt out of the binding arbitration agreement and class action waiver. In addition, you may pursue an individual claim in small claims court in your county of residence or in Cook County, Illinois. In such case the provisions of the section titled “Binding Arbitration Agreement; Class Action Waiver” will not apply, but the rules and limitations of the small claims court shall apply.